Shipping policy

Derive Home Shipping Policy for Custom Engraved Items

Order Processing:

  1. Production Time: Custom engraved items typically require [specify production time, e.g., 5-7 business days] for production. This timeframe starts after final design approval by the customer.

  2. Rush Orders: Rush processing may be available for an additional fee. Please contact us for rush order possibilities and associated costs.

Shipping Methods and Delivery:

  1. Standard Shipping: We offer standard shipping on all orders. Estimated delivery time after dispatch is [specify time, e.g., 3-5 business days], depending on your location.

  2. Expedited Shipping: Expedited shipping options are available at an additional cost. Please contact us for rates and delivery estimates.

  3. International Shipping: We ship internationally. Delivery times and shipping costs vary based on destination. Please note that international customers are responsible for any customs duties and taxes.

Shipping Costs:

  • Shipping costs are calculated based on the weight and dimensions of the package, as well as the shipping destination.
  • Final shipping costs will be displayed at checkout.

Tracking Your Order:

  • Once your order is dispatched, we will provide you with a tracking number via email.

Delivery Issues:

  1. Address Accuracy: Please ensure your shipping address is accurate. We are not responsible for items delivered to an incorrect address provided by the customer.

  2. Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us immediately. We will investigate with the carrier and work towards a satisfactory resolution, which may include a replacement or refund, depending on the situation.

  3. Delivery Delays: We are not responsible for delays caused by shipping carriers, customs, or other factors outside our control.

Returns and Exchanges:

  • Due to the custom nature of engraved items, we cannot accept returns or exchanges. Please review our Return Policy for more details.

Contact Us:

  • For any shipping-related inquiries or special requests, please contact our customer service team at 412-848-4549 or derivehome@derivehome.com